1. customer-centric

    Customer-Centric Programmes

    Our purpose is to develop and implement profitable customer-centric programmes through the recognition of how customers interact with your organisation.

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  2. Commercial Value

    Commercial Value

    Maximise sales and profits by knowing your shoppers, and offer a differentiated experience that your competitors can't easily copy

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  3. Customer Strategy

    Customer Strategy

    Clearly defined customer strategy aligned to commercial goals puts the customer at the heart of an organisation.

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  4. Global Experience

    Global Experience

    Best practice analytical and consultancy skills in the diverse SA market. Extensive local and global experience in the retail and financial services sectors

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CRM

Contact / Meeting

We have offices in JHB and Cape Town

Please contact us on the details below to setup a meeting or discuss your personal requirements

Natalie McCrae (Managing Director)
082 443 8895
natalie@keystoneconsulting.co.za


Candice Deetlefs (Principal Consultant)
079 503 4666
candice@keystoneconsulting.co.za

What is CRM ?

  • Customer relationship management is a model for managing a company's interactions with current and future customers. It involves using technology and data to organize, automate, and synchronize sales, marketing and customer service.